Cancellation Policy

■ Cancellations by you

Once your payment is complete, bookings cancelled by you are not refundable. This applies however far in advance you cancel, and to no-shows on the day. Please check the date, time and number of guests carefully before you book.

If you can no longer join, please still let us know as soon as possible, even though no refund is given. It helps us prepare for the day.

■ Changing your booking

We cannot change the date or time, or reduce the number of guests, after payment. To add guests, please make a new booking for the additional guests.

■ Cancellations by us or the venue

In the following cases we refund the full amount you paid, or, if you prefer, move your booking to another date.

・Severe weather or a natural disaster makes it unsafe to run the tour ・Suspension of transport, an unexpected closure of the venue, a cancelled show, 　or another cause that is not your responsibility ・The minimum number of participants is not reached

If a tour is cancelled, we will contact you promptly at the email address given when you booked.

■ Refunds

Refunds are issued to the credit card used for the booking. The time it takes to appear on your statement depends on your card issuer, typically 5-10 business days. We do not charge a refund fee.

■ If you are late

If you arrive after the meeting time or show start time, you may miss part of the tour or be refused entry, and no refund will be given. If you are running late, please contact us using the details below.

■ If you do not meet the requirements

If you cannot join or enter on the day because you do not meet the requirements shown on the tour page, such as an age limit, no refund will be given.

■ Contact

KOIKOI Inc. - KOIKOI JAPAN TOUR Email: tour@koikoi.co.jp Phone: +81-3-6754-6371 (Japanese only; JST: Tue-Sat 11:00-19:00, Sun and public holidays 11:00-16:00, closed Mondays) For questions in English, please email us.